Flyers find satisfaction at Indianapolis Airport

Indianapolis International Airport is the USA’s top airport when it comes to customer satisfaction, according to a recent survey of passengers.

"We found that Indianapolis ranked highest in both the small category of airports with fewer than 10 million passengers a year and also highest overall in the entire study,” said Stuart Greif, vice president and general manager of global hospitality group, J D. Powers and Associates, who conducted the research.

Indianapolis was either first or second in each of the six key areas measured for customer satisfaction: an airport's accessibility, baggage claim area, check-in and baggage check-in process, terminal facilities, ease of security checks and food and retail services.

The airport has put in place over a billion dollars worth of improvements in recent years.

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